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At Townhouse, your health and safety is our number one priority. Our salons undergo regular enhanced levels of cleaning and we ask all customers to sanitise their hands upon arrival. All of our therapists wear gloves for treatments at all times and follow latest government guidelines. If you would like your therapist to wear a mask, please let us know in advance and we are happy to oblige; if your selected therapist has an exemption, this may require us to change your therapist.

We ask customers to not attend their appointment if they have been diagnosed with COVID-19 or have one or more of the symptoms identified by the NHS.

Townhouse is cashless – we only accepts payment by debit or credit card. We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. You are welcome to provide a cash tip to therapists.

We only take online bookings, making it super easy to check your appointment time once booked and cancel and reschedule if/when life happens.

We do not take bookings or cancellations by phone but we have made it very easy to do both online – give it a try or ask one of our staff in store who would be delighted to help.

Please arrive 5 minutes before your scheduled treatment time so that you can check-in. If you are running late, please let us know either by email at customercare@mytownhouse.co.uk  or by telephone on 020 7947 0100.

We run a tight ship and to ensure we provide a high quality service to all clients, arrivals more than 10 minutes after the scheduled booking time may result in the appointment being cancelled and a charge equal to the cost of your treatment(s) being applied.

Cancelling/changing more than 6 hours in advance:

Life happens so we have made it super easy to cancel or change your appointment – please feel free to do so! Cancellations / changes more than 6 hours before your appointment start time are completely free.

Cancelling/Changes Within 6 Hours / No Shows:

Cancellations / changes within 6 hours and no shows will result in a charge equal to the cost of the treatment(s) you have booked in for.

Due to limited availability we recommend that all clients book in advance. That said, if you are walking by you are welcome to ask and we will do our best to accommodate you.

When booking online, please enter relevant information into the box titled ‘Please list any allergies/medical conditions we should be aware of’. Please refer to our Terms & Conditions for a list of conditions that may prevent us from completing treatments. If you have any concerns, please send us an email or call ahead and speak to a member of the team.

If you love your service, please feel free to leave a tip. At Townhouse 100% of tips (even when on credit card – we pay the fee) are passed on to the specific therapist you saw.

Townhouse has a range of drink options available including alcoholic beverages for those over the age of 18. Only alcohol sold and served by Townhouse may be consumed in the salon. You are free to bring non-alcoholic beverages to the salon.

For the convenience of other customers we do not allow food to be consumed in the salon. At Knightsbridge you may consume food which has been ordered from the central Harrods food menu.

All waiting areas are reserved for customers purchasing a treatment from Townhouse. Due to COVID restrictions, only those receiving treatments are permitted within the salon.

We provide customers two different options for their Townhouse experience:

Fitzrovia: We do not permit children on under the age of 12 on the premises at our Fitzrovia salon. Any child over the age of 12 and under the age of 16 must be accompanied by an adult and we will require a parental consent form to be completed if they are receiving a treatment. If you arrive with children under the age of 12, you will not be permitted to have your treatment and will forfeit your total treatment cost.

Townhouse Kensington / Harrods Knightsbridge / H Beauty MK: Children are permitted but must be accompanied at all times. As our locations are working nail salons, it can be dangerous for children to not be closely looked after and we reserve the right to terminate a client’s treatment if their child is posing a health and safety risk to themselves or others or is disturbing other customers due to lack of supervision. Children under the age of 12 are not permitted to have treatments.

Townhouse Fitzrovia / Kensington: Clients are permitted to bring one small (under 5kg) well behaved dog with them into the salon. For the convenience of other customers, your dog must be kept in a dog bag while in the salon. Service animals are of course always welcome!

Harrods Knightsbridge / H Beauty MK: No pets permitted within the Harrods department store other than service animals.

Townhouse is a perfect place for events from gatherings of friends, baby showers all the way up to launch parties and corporate events. We would be delighted to assist you in planning your own bespoke gathering – please email events@mytownhouse.co.uk for further details.

We’d be delighted to answer any questions or help you out in anyway – please send us an email at customercare@mytownhouse.co.uk

If you are interested in joining the Townhouse team please send us an email at careers@mytownhouse.uk. We would love to hear from you!

If you would like to get in touch with our PR team, please drop us a line at pr@mytownhouse.co.uk.

  • Townhouse Gift Cards

 

Townhouse gift cards are available to buy via our website and-in store. You can either purchase a specific amount of credit or pre-pay for a specific treatment. Gift cards are valid for one year from date of purchase and are valid for online booking or instore at Townhouse Fitzrovia and Kensington only. Gift Cards are redeemable against Townhouse treatments, drinks and retail products.

Gift cards are not redeemable for cash, they are non-transferable and resale is prohibited. Townhouse Gift Cards are not redeemable at Harrods or H Beauty locations.

 

  • Harrods Gift Cards

 

Harrods Gift Cards are redeemable at Townhouse at Harrods Knightsbridge and Townhouse at H beauty MK only and may be used against any Townhouse treatment. For full T&C’s, please visit the Harrods website.

 

  • Harrods Reward Cards

 

Townhouse customers can earn points on their Harrods rewards card at Townhouse at Harrods Knightsbridge and Townhouse at H beauty MK. To redeem, please present your Harrods rewards card to reception at checkout. For full T&C’s, please visit the Harrods website.

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